IMAP Email Setup - Mac OSX

This step-by-step guide will ensure you can receive Tortilla Hosting email using the Mail program in OS X 10.7 (and probably similar versions of the OS).

  1. Open Mail and select Mail > Preferences.
  2. A new window will open on the General Tab - select the Accounts tab
  3. Click the '+' button on the bottom left of the window. This will load the 'Add Account' Screen.
  4. On the window that appears, enter the following details:
    • Full Name: Your name exactly as you want it to appear to recipients when they receive your emails
    • Email Address: your full email address - eg jsmith@my-domain.com
    • Password: your mail box password
  5. Click 'Continue'
  6. You will then be on the 'Incoming Mail Server' screen, fill the details out as following:
    • Account Type: IMAP
    • Description: your full email address - eg jsmith@my-domain.com
    • Incoming Mail Server: mail. - replace with yours, eg. mail.my-domain.com
    • User Name: your full email address - eg jsmith@my-domain.com
    • Password: your mail box password
  7. Click 'Continue'
  8. Next you'll be on the 'Outgoing Mail Server' screen, fill those options out as following:
    • Description: mail. - replace with yours, eg. mail.my-domain.com
    • Outgoing Mail Server: mail. - replace with yours, eg. mail.my-domain.com
    • Use only this server (Tick This Option)
    • Use Authentication (Tick This Option)
    • User Name: your full email address - eg jsmith@my-domain.com
    • Password: your mail box password
  9. Click 'Continue'
  10. Once the account has been created we still need to tweak some settings. Back on the Accounts window ensure your mail box is selected on the left hand side. You should see three options 'Account Information', 'Mailbox Behaviours' and 'Advanced'. Ensure you're on 'Account Information'.
  11. Look for 'Outgoing Mail Server (SMTP)' option and on the drop down menu 'Edit SMTP Server List'
  12. On this page select the 'Advanced' button in the middle of the page and ensure the following is set:
    • 'Use default ports (25, 465, 587) is selected
    • 'Use Secure Sockets Layer (SSL)' is unchecked
    • 'Authentication' is set to Password
  13. Click OK.
  14. Back on the Accounts window ensure your mail box is still selected on the left hand side. On the three options near the top of the window select 'Advanced' this time. Ensure these settings are as follows:
    • 'Use SSL' is unchecked
    • 'Authentication' is set to Password
  15. That will be everything - just close the Accounts window and you should now be able use email.
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